1. Guest Cancellation & Refund Guidelines 

1.1 Free Cancellation: Guests may cancel a vehicle reservation and receive a 100% full refund of all processed fees, provided the cancellation is formalized up to 24 hours prior to the scheduled trip start time. 

1.2 Late Cancellations: If a Guest cancels a reservation within less than 24 hours of the scheduled trip start time, the transaction will incur a structured cancellation penalty. This penalty is equivalent to a single day's rental fee plus any applicable system booking costs. The remaining balance will be returned to the Guest's original payment method. 

1.3 Post-Start Restrictions: No refund or partial credit will be issued under any circumstances if a cancellation attempt is made after 24 hours of the scheduled trip start time, or if the Guest fails to arrive for the scheduled handover (No-Show).

2. Host Cancellation Guidelines & Sanctions 

2.1 Host-Initiated Cancellations: If a vehicle Host cancels an active or confirmed reservation unexpectedly, the impacted Guest will immediately receive a 100% full refund of all costs incurred, and Rentalflexi support will assist in sourcing an alternative vehicle. 

2.2 Platform Penalties: Unprovoked cancellations disrupt the community marketplace. Hosts who cancel reservations unexpectedly will face structural platform penalties, including but not limited to: 

• Financial cancellation assessments applied to the Host profile. 

• Search result demotions reducing the marketplace visibility of the Host's listings. 

• Temporary account restriction or permanent suspension for repeat occurrences.

3. General Administration & Disclaimers

 All refunds are subject to automated verification checks. Please allow standard South African banking clearance intervals for funds to reflect on your payment card. Make sure to double-check the physical label and documentation in vehicles to confirm all platform registration details align correctly.